What are the principles behind our company?
Honesty, integrity, and energy are our driving principals!
JLM Consultants’ goal is to drive change that results in a positive ROI for your company and
– most importantly – lasts.
If we can do the project we will tell you. If the project is outside our experience, we will
be honest and tell you. We will work with you to find the right consultant and/or company
that can meet your needs. We are more interested in a lasting relationship with your
company, based on honesty and integrity, than just getting your business.
Honesty, integrity, and energy are our driving principals!
JLM Consultants’ goal is to drive change that results in a positive ROI for your company and
– most importantly – lasts.
If we can do the project we will tell you. If the project is outside our experience, we will
be honest and tell you. We will work with you to find the right consultant and/or company
that can meet your needs. We are more interested in a lasting relationship with your
company, based on honesty and integrity, than just getting your business.
| XXXDriving change that creates a positive ROI for your company and lasts! |
Welcome to JLM Consultants! Who are we?
JLM Consultants is a premier management consulting, customer experience & retention
company based in Alexandria, VA.
We bring 22 years of contact center management, contact center consulting, customer
service & retention consulting, project management, and customer satisfaction &
loyalty/retention research experience with Fortune 500/100 companies in the United
States and top companies in Europe and the Pacific Rim.
JLM Consultants is a premier management consulting, customer experience & retention
company based in Alexandria, VA.
We bring 22 years of contact center management, contact center consulting, customer
service & retention consulting, project management, and customer satisfaction &
loyalty/retention research experience with Fortune 500/100 companies in the United
States and top companies in Europe and the Pacific Rim.
What products and services do we offer?
- Contact center and customer service & retention consulting
- Voice of the Customer (VOC) assessment and assistance
- VOC measurement programs
- Workshops and seminars
- IT Vendor and outsourcing vendor selection assistance
Contact JLM Consultants:
Jeff Maszal, Principal
jeff@jlmconsultants.com
Direct: 703.945.1566
Mobile: 703.980.1677
Alexandria, VA
Jeff Maszal, Principal
jeff@jlmconsultants.com
Direct: 703.945.1566
Mobile: 703.980.1677
Alexandria, VA
Welcome to JLM Consultants, LLC
Alexandria, VA
| We are specialist in contact center management; contact center & customer experience consulting; project management; and VOC consulting and measurement programs. |
Please visit the rest of our web site to find:
- Our top tips and facts page:
- The top five mistakes made when measuring the customer experience
- Keys to delivering a great customer experience
- A few case studies (under construction)
- The biography of JLM Consultant's Principal
- Company's our Principal has worked with over the years
 |
 |
 |
 |
 |
 |
 |
Welcome to JLM Consultants!